Contact Details
Dalaco
Crediton
Devon
EX17 1ES
United Kingdom
Doreen or Rachel for sales, accounts and enquiries
Richard for website
Phone: +44 (0)1363 777 800
Fax: +44 (0)1363 777 900
Email: sales 'at' dalaco 'dot' co 'dot' uk
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Office Opening Hours
Our office is open from 09:00 to 17:00 (9a.m. to 5p.m.) Monday to Friday except on UK public holidays.
The next UK public holiday is Easter, we will be closed on Friday 2nd and Monday 5th April.
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Who can buy from Dalaco?
Dalaco is in business to sell to wholesale or retail businesses in the jewellery, menswear or giftware trade.
If you are not in business to sell products such as ours but you would like to buy any of our products then simply tell us where you are and we can give you details of a retailer in your area which buys from Dalaco.
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Registration - Why and how?
Why is Registration necessary?
Dalaco does not sell to the public, only to wholesale and retail businesses. We therefore have a separate set of website pages for registered business customers. These trade pages give our prices with product descriptions and a secure way to buy our products.
Registration is free and there is no obligation to buy
- Dalaco does not sell or give away customer registration details
- Dalaco keeps customer registration details on a secured computer
- Dalaco will not send you regular emails or post for marketing purposes
To register your business just return to our home page and click the REGISTER button. It costs just 3 minutes of your time, your username and password will be sent to the email address you provode, usually within 48 hours.
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How can I see prices, product descriptions or buy?
To see our product descriptions and trade prices or to buy from our website you must have a website trade account. To get a website trade account you must Register your business with Dalaco. To do this just return to the home page and Click REGISTER on the sleeve menu, it only costs three minutes of your time.
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How can orders be paid for?
Orders may be paid for in GBP, Australian Dollars, US Dollars or Euro.
- We accept all popular Credit and Debit cards
- - See card icons on our Home Page
- Not accepted - American Express (Amex) and Diners Card
Please note: Until you are ready to pay you may at any time...
- View your shopping basket
- Add products to your shopping basket
- Change the quantity of any product in your shopping basket
- Remove any product from your shopping basket
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Why is my card payment declined?
To protect our customers and ourselves from fraudulent transactions, your card payment details are verified by RBS WorldPay with your card issuer. Your card transaction could be declined for many reasons, the most common are:
- The address or post code does not match that held by your card issuer
- The expiry date is invalid
- The Security Number is invalid
- Your card issuer does not allow foreign transactions on your card
- Your card issuer does not allow transactions for some merchant types
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Why does my login attempt fail?
The following are the most likely cause of a login failure:
- You may have typed your username or password incorrectly
- - Type everything in lowercase characters not UPPERCASE
- Our website server or your internet connecting may be having problems
- - In both circumstances the problem will probably only be temporary, just try again in five minutes
If the above does not help please feel free to call us 01363 777 800 and ask for website support.
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Minimum Order Quantity (MOQ)
First order that requires customised printing
-- 12 items (excluding empty boxes)
Any orders that do not require customised printing
-- No MOQ
2nd and subsequent orders that require customised printing
-- No MOQ
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Bulk purchase prices
We can offer a reduced price on most products if 100 or more of any one product is purchased in one order. Sometimes we can offer a reduced price on quantities less than 100 depending on the product and other conditions. Please contact us for details.
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New (bespoke) product
We can make for you almost any cufflink, tie bar, tie tac, dress stud etc to your design.
- Setup charge GBP150.00 per product, payable in advance (not refundable)
- - Setup charge includes a pre-production sample for you to approve
- No order required until you approve the pre-production sample
- You are not obliged to place a production order
- Minimum order quantity at least 100
- Supplied in presentation box with customised printing for no extra cost (optional)
- Normally 4 to 6 weeks to get pre-production sample made
- Normally 4 to 6 weeks (after approval of sample) to get your order made
- Free shipping
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How to find products
1: Login to your website trade account using your username and password
2: Select a product category by clicking an icon or
2a: Use the Search facility on the menu bar next to the Checkout link then click Go!
- You can search for any part of the description or any part of the Dalaco reference number.
- Each product has a thumbnail image with a brief description and the buy price
- Click the thumbnail to see a larger image
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Selecting products
1: Enter the quantity for each itme you require on the page
2: Click 'Add Selection to Basket' --- you may need to scroll down the page
You can change quantities or remove an item by selecting [View Basket] on the account information bar.
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Shopping Basket
1: On the account information bar select 'View Basket'
2: To remove an item tick the Remove box and then click the 'update' button
3: To change the quantity enter the new quantity and then click the 'update' button
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Checkout
1: On the account information bar select 'Checkout'
2: Check the content of your shopping basket carefully
3: To change your order select 'View Basket' on the account information bar
4: Select the Shipping Destination (this determines the shipping charge if any)
- - Channel Island customers may select Guernsey or Jersey
- - USA customers please also select your State
- - Canadian customers please also select your Province
5: To change the delivery address tick the box
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Invoice Details
By default we deliver to your invoice address, you may select an alternative delivery address if necessary.
If your invoice address is not the same as your card address then you MUST change the card address when you get to the WorldPay Payment page.
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Tax (VAT)
VAT is Value Added Tax, otherwise known as Purchase Tax or Sales Tax.
You will be charged VAT only if you are in the European Union (EU).
If you are in the EU (except the UK) but do not wish to pay VAT you must...
1: Tick the box for exemption
2: Enter your VAT registration number*
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Special Delivery instructions
Here you can enter instructions (if any) that you have not been able to enter elsewhere, such as:
1: Special delivery date deadline
2: Instructions if you are not in when the order is delivered (it may have to be signed for)
The box is not long but it will scroll to the right as you type so there is more space.
3: Please read our terms and conditions
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Boxes and Customised Text
During the order process you must select the style of box you want or select 'No Box'.
Our Leatherette presentation box comes in four colours: Black, Burgundy, Navy Blue or Dark Green.
If you want your order supplied with our Leatherette box then you can also tell us what text you would like inside the lid or just specify 'No Text' (see below for details).
Customised Text in metalic gold print is available free of charge for inside the lid of our Leatherette presentation boxes. Maximum of three lines of text. Please indicate where you want a separate line to begin by entering a comma.
Example: Company Name,123 High Street,www.companyname.co.uk
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WorldPay Payment
RBS WorldPay Secure Payment page (Card selection)
1: Select the currency to use for payment
2: Select the type of card you will use to pay for your order
RBS WorldPay Secure Payment page (Cardholder Details)
3: Enter your card payment details
4: Change the address if necessary to the address held by your card issuer
5: You MUST enter the cardholder name as embossed on your card
6: You MUST enter the address held by your card issuer (normally your statement address)
If your card payment details fail RBS WorldPay's validation your order will be put on-hold until we have resolved the problem with you.
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Copyright on website images
All images on www.dalaco.co.uk and www.cufflinks-wholesale.com and www.cufflinks-dalaco.com are protected by copyright.
If you would like to use any images from the above mentioned websites (URLs) please contact Dalaco to request permission.
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To print these instructions
1: Select the text you wish to print
2: Click with right mouse button over any selected text and select Copy
3: Open your word processor
4: Place the text cursor where you want to insert the instructions
5: Click the right mouse button and select Paste
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