Terms & Conditions

Welcome to Dalaco's terms and conditions. Please read through them carefully before placing your order.

Our Contact Details:

EX17 1ES
United Kingdom

Phone: +44 (0)1363 777 800
Fax: +44 (0)1363 777 900
Email: sales@dalaco.co.uk
VAT Registration Number: 365 7561 23

Registered company name: Inspirational by Design Ltd trading as Dalaco
Registered office: Bawdenhayes, Sandford, Crediton, EX17 4ET
Company registration number: 5137642 registered in England

Dalaco office opening times:
Our office is open 9.00 a.m. to 5.00 p.m. Monday to Friday except public holidays.

Getting Help

To get help with using our website and for answers to frequently asked questions please click the HELP button on our home page at: www.dalaco.co.uk or just phone or email us.

Shipping And Handling - We Ship Worldwide

Dalaco's policy is to deliver to your business address (normally your Invoice address) not the address of your customer.

If you need your order delivered to one of your business addresses which is not your Invoice address you can choose to do so during the order process.

Shipping to United Kingdom and Channel Island addresses:

  • - Free for orders valued £275 or more
  • - £3.35 for orders valued £1.00 to £40.99
  • - £4.50 for orders valued £41.00 to £60.99
  • - £6.50 for orders valued £61.00 to £94.99
  • - £7.00 for orders valued £95.00 to 274.99

Order values are before VAT is added.

Shipping charges to Republic of Ireland:

  • - Free for orders valued £295 or more
  • - £4.50 for orders valued £1.00 to £15.99
  • - £6.50 for orders valued £16.00 to £65.99
  • - £14.00 for orders valued £66.00 to £294.99

Order values are before VAT is added.

Shipping to European Union (EU) addresses (not Republic of Ireland):

  • - Free for orders of £395 or more (before VAT) - No VAT if VAT Registration number given.
  • - £4.50 for orders valued £1.00 to £15.99 (before VAT) - No VAT if VAT Registration number given.
  • - £6.50 for orders valued £16.00 to £49.99 (before VAT) - No VAT if VAT Registration number given.
  • - £14.00 for orders valued £50.00 to £74.99 (before VAT) - No VAT if VAT Registration number given.
  • - £20.00 for orders valued £75.00 to £394.99 (before VAT) - No VAT if VAT Registration number given.

Shipping to non-EU addresses:

  • - Free for orders of £395 or more
  • - £10.00 for orders valued £1.00 to £49.99
  • - £20.00 for orders valued £50.00 to £149.99
  • - £30.00 for orders valued £150.00 to £394.99

Despatch Lead Times:

We aim to despatch all orders by the fifth day following receipt of order (weekends and public holidays excluded).

For large orders (100+ items) it can take longer.

For very small orders (up to 8 items) we try to ship within 48 hours.

If you have a specific deadline for delivery please contact us to check whether we can meet your deadline.

Christmas Orders:

From October to Christmas despatch and transit times can each be up to 14 days more than stated above.

To get your Christmas stock in good time you are strongly advised to order before the end of October.

Transit Times:

EU addresses
Transit times vary from 2 to 7 days (weekends & holidays excluded) depending on delivery address.

Non-EU addresses
Transit times vary from 4 to 12 days (weekends & holidays excluded) depending on delivery address.

Back Orders

Orders for theUK, Channel Islands and Ireland:

If any items are not in stock they will be sent as soon as available. They will appear as Back Order items on your invoice and packing list.

If you cancel any items on Back Order a refund will be credited to your card account, normally within 48 hours (weekends and holidays excluded).

Back Orders to the Rest of World:

Out of stock items will be cancelled by Dalaco. A refund will be credited to your card account before your order is despatched.

Tax Charges

VAT (currently 20%) is added to the product price and any shipping charge for all orders from any EU country.

If you are eligible to buy without paying VAT you can select tax exemption when placing your order by clicking a tick box and providing your VAT Registration number.

Channel Island customers:

You may select Guernsey or Jersey (regardless of which island you are on) as the shipping destination Country/Nation. This will ensure you are not charged VAT.

Credit Card Security

All payment card numbers are encrypted using industry standard encryption when the order is placed . They are only decrypted after they reach WorldPay's secure server environment. They are not held in clear readable format on any web site and are not seen by Dalaco.

Product Guarantee

Our products are covered by a two year guarantee against faulty manufacture.

In the unlikely event you have cause to return any of our products for replacement please refer to our Returns Policy below.

Privacy Policy

Dalaco is committed to ensuring that your privacy is protected. Dalaco does not sell customer information to third parties. When you register for our service we need to know your name, postal address, e-mail address, telephone number, credit card number and expiry date as well as other information that may be required. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general. Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your address details if you select the 'Remember Me' Option. Card details are not stored and not seen by Dalaco.

Returns Policy

Products returned to Dalaco due to faulty manufacture within two years of the date of delivery will be replaced or refunded. If you wish to return products please advise us be email to sales@dalaco.co.uk and send the faulty product to our contact address above with instructions as to whether a replacement or credit is required.

Our Website Use

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither Dalaco nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • You may not create a link to this website from another website or document without Dalaco's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
  • The prices payable for goods that you order are as set out in our website.
  • If you wish to cancel your order you much notify us within 24 hours of placing your order or we reserve the right to complete and charge for your order.
  • Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
  • We reserve the right to cancel your order if we have insufficient stock to complete the order, we do not deliver to your areas, or one or more of the goods you ordered was listed at an incorrect price.
  • If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
  • We will deliver the goods ordered by you to the invoice or specified delivery address you give us for delivery at the time you make your order.
  • You will become the owner of the goods you have ordered when they have been delivered to you and we have received payment in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction
  • If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
  • Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
  • You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
  • We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
  • These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
  • All images on www.dalaco.co.uk and www.cufflinks-wholesale.com and www.cufflinks-dalaco.com are protected by copyright. If you would like to use any images from the above mentioned websites (URLs) please contact Dalaco to request permission.

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