Dalaco sells to the trade not the public. If you would like to purchase any of our products but you are not in business to sell them, just tell us where you are and we will advise you of a retailer in your area that buys from Dalaco.
Dalaco policy is to delivery to your business address (normally your Invoice
address) not the address of your customer.
If you need your order delivered to one of your own business addresses which
is not your Invoice address you can specify this in the Special Delivery Instructions
or send an Email to: Sales@Dalaco.co.uk
If you need to contact us you may do so by any of the following means:
If you prefer to post a letter or need to send us something our address is:
Dalaco
Crediton
Devon
EX17 1ES
United Kingdom
Please click here for answers to frequently asked questions (FAQs) or click the Help button on the Home Page.
Online transactions are handled securely by WorldPay for MasterCard, Visa, Maestro (Switch) and other major cards. American Express (Amex) and Diners not accepted.
All prices are shown in GB Pounds (GBP) and do not include VAT. For EU customers VAT is added at the checkout. VAT exemption can be selected if you are eligible. The exchange rate used is set by WorldPay not Dalaco. Refunds will be calculated at the same exchange rate as the order. Orders can be paid for in GBP, US Dollar, Australian Dollar or Euro.
Channel Island customers can select VAT exemption by selecting any EU member state except the UK when entering their invoice address.
Payment Card Security
All Credit and Debit card numbers are encrypted in the software when the order
is placed using industry standard encryption. They are only decrypted
after they reach WorldPay's secure environment. They are not held in
clear text on any web site and are not seen by Dalaco.
Guaranteed for 2 years
Our products come with a two-year guarantee against faulty manufacture.
In the unlikely event you have cause to return any of our products
for replacement please refer to “Contacting Dalaco”.
Tax Charges
VAT (Value Added Tax 17.5% also known as purchase tax or sales tax) is added to
the product price and any shipping charge for all orders from any EU country and
the Channel Islands*. If you are elligible to buy without paying VAT
then you must tick the appropriate box and provide your VAT Registration number
please*.
* Channel Island customers:
When entering your invoice address, for Country/Nation please select any EU
member state except the UK. This will ensure you have the opportunity
to select VAT exemption after you have entered your invoice details, VAT registration
number not required.
Shipping charges to United Kingdom and Channel Island addresses:
Shipping charges to European Union (EU) addresses:
* VAT will not be charged if you declare exemption and provide your VAT
Registration number.
* Channel Island customers need not provide a VAT Registration number.
Shipping charges to non-EU addresses:
We aim to despatch all orders by the fifth day following receipt of order
(weekends and public holidays excluded).
For very large orders (100+ products)
it can take longer.
EU addresses
Transit times normally vary from 2 to 7 days (weekends & holidays excluded)
depending on delivery address.
Non-EU addresses
Transit times normally vary from 4 to 14 days (weekends & holidays excluded)
depending on delivery address.
Christmas delivery times:
From October to Christmas despatch and transit times can each be up to 14 days
more than stated above.
To get your Christmas stock you are strongly advised to order before October.
If any items are not in stock they will be sent as soon as available.
They will appear as Back Order items on your invoice
and packing list.
If you cancel any items on Back Order a refund will be credited to your card
account, normally within 48 hours (weekends and holidays excluded).
Out of stock items will be cancelled by Dalaco. A refund will be credited to your card account before your order is despatched.
Dalaco does not sell customer information to third parties.
Dalaco does not see your card mumber, Expiry Date or Security Code when orders are placed on Dalaco's website.
Cookies are used to store information on your computer in order to...
1: Keep track of the contents of your shopping basket
2: Store delivery addresses if the address book is used
3: Store your address details (if you select the 'Remember Me' option)*
* Your card details are not stored. Dalaco does not
see your card number, expiry date or security code.
If you need to return products please refer to “Contacting Dalaco” at the top of this window.