Contact Details


+44 (0)1363 777 800
Crediton, Devon
EX17 1ES
United Kingdom
+44 (0)1363 777 900


Registered company name: Inspirational by Design Ltd trading as Dalaco
Registered office: Bawdenhayes, Sandford, Crediton, EX17 4ET
Company registration number: 5137642 registered in England

Personnel

Rachel, Glenys and Jo can help with sales, accounts and general enquiries. Alwyn can assist you with website enquiries


Office Opening Hours

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Our office is open from 09:00 to 17:00 (9a.m. to 5p.m.) Monday to Friday except on UK public holidays.



Frequently Asked Questions


Dalaco is trade only - we sell to wholesale or retail businesses only. Most of our clients are in the jewellery, menswear or giftware trade. But essentially so long as you are a verifiable business, we are happy to trade with you.

If you are not in business but would like to buy any of our products then simply tell us where you are and we can find your nearest Dalaco stockist.

Why is registration necessary?

Dalaco does not sell directly to the public, only to wholesale and retail businesses. We therefore have a separate set of website pages for registered business customers. These trade pages give our prices with product descriptions and a secure way to buy our products.

Registration is free and there is no obligation to buy.

  • - Dalaco does not sell or give away customer registration details
  • - Dalaco keeps customer registration details on a secured computer
  • - Dalaco uses registration information for our account records and to inform you of changes and news

To register your business just return to our home page and click the BECOME A STOCKIST button. It takes only a few minutes, your username and password will be sent to the email address you provide, usually within 24 hours (weekend and public holidays excluded).

To see our product descriptions and trade prices or to buy from our website you must have a website trade account. To get a website trade account you must register your business with Dalaco. To do this just return to the homepage and click BECOME A STOCKIST.

Orders may be paid for in GBP, Australian Dollars, US Dollars or Euro.

Online transactions are handled securely by WorldPay

  • - We accept all major Credit and Debit cards.
  • - We accept MasterCard, Visa and American Express (AMEX).
  • - We cannot accept DINERS or PayPal

All prices are shown in GB Pounds (£) and do not include VAT. For EU customers VAT is added at the checkout. VAT exemption can be selected if you are eligible. The value of your order will appear on your card statement in your currency. The exchange rate used is set by RBS WorldPay not Dalaco. Orders can be paid for in GBP, US Dollar, Au Dollar or Euro.

Please note: Until you are ready to pay you may at any time...

  • - View your shopping basket
  • - Add products to your shopping basket
  • - Change the quantity of any product in your shopping basket
  • - Remove any product from your shopping basket

Our shipping charges vary according to destination address and the value of your order.

Please see our Terms and Conditions for full details.

To protect our customers and ourselves from fraudulent transactions, your card payment details are verified by WorldPay with your card issuer. Your card transaction could be declined for many reasons, the most common are:

  • - The address or post code does not match that held by your card issuer
  • - The expiry date is invalid
  • - The Security Number is invalid
  • - Your card issuer does not allow foreign transactions on your card
  • - Your card issuer does not allow transactions for some merchant types

The following are the most likely cause of a login failure:

  • - You may have typed your username or password incorrectly
  • - Type everything in lowercase characters not UPPERCASE
  • - Our website server or your internet connection may be running slowly
  • - The problem will probably only be temporary, just try again in five minutes

If the above does not help please feel free to call us 01363 777 800 and click here to contact us via email.

First order any 12 items.

All other orders no MOQ.

We can offer a reduced price on most products if 100 or more of any one product is purchased in one order. Sometimes we can offer a reduced price on quantities less than 100 depending on the product and other conditions. Please contact us for further details.

We can make for you almost any cufflink, tie bar, tie tac, dress stud etc to your design.

  • - Setup charge around GBP175.00 per product, payable in advance (not refundable)
  • - Setup charge includes a pre-production sample for you to approve
  • - You are not obliged to place a production order
  • - Minimum order quantity usually 100 depending on product
  • - Supplied in a presentation box with customised printing for no extra cost (optional)
  • - Allow 6 weeks for a pre-production sample to be made
  • - Allow 6 weeks (after your approval of sample) for your order to be made
  • - Free shipping

You can find products by the Dalaco reference number or any part of the description.

On the top menu click the Search Icon
This will open up our Quick Search box. Type in this box either the Dalaco reference or any word you would expect to describe the product you are searching for.

Example:
To find Spitfire products enter 90-1149 or 1149 or Spitfire
This will take you to the search results page where you can click an image or description to be taken to the product page.

* Please do not enter space when using the product codes to search. For example if you are enter 90 1149, this will result in an error. Please make sure when entering the product codes you use - as the separator. For example 90-1149 or 100-1234 and so on

1: Enter the quantity for each item you require on the page

2: Click 'Add to Bag'

You can change quantities or remove an item at any time by selecting 'View Basket Icon' on the very top right of your screen.

On the very top right of your screen click on the 'View Basket' icon

To remove an item simply click the Remove link next to each item you wish to remove from your basket

To change the quantity enter the new quantity and then click the 'update' button

1: Click the 'Checkout Securely' button when you are ready to finish your shopping and checkout

2: Before doing so, make sure you check the content of your shopping basket carefully, although you can still come back and make changes, its always best to double check your order at this stage

3: To change your order at any time click the 'View Basket' icon on the top right at any time

4: The checkout page is pre-filled with your customer details, these details come from you records provided when you registered. To make changes to this, please contact us at anytime.

5: The delivery address picks up your default address, however if you wish to change this simply uncheck the 'Use Customer details' Box in step 2 and fill in the details

By default we deliver to your invoice address, you may select an alternative address for the delivery of your order.

If your invoice address is not the same as your credit or debit card address then you MUST change the card address when you get to the WorldPay Payment page.

VAT is Value Added Tax, otherwise known as Purchase Tax or Sales Tax.

VAT is added to orders for all accounts within the European Union (EU) unless you select exemption and provide your VAT registration number, detaills below.

If you are in the EU (except the UK) and If eligible for VAT exemption you may exclude VAT as follows:

1: Tick the box for exemption

2: Enter your VAT registration number

Here you can enter instructions (if any) that you have not been able to enter elsewhere, such as:

1: Special delivery date deadline

2: Instructions if you are not in when the order is delivered (it may have to be signed for). Please try to keep this concise.

3: Please read our terms and conditions

During the order process you must select the style of box you want or select 'No Box'.

Our Leatherette presentation box comes in four colours: Black, Burgundy, Navy Blue or Dark Green.

Our Plinth box comes in three colours: Black, Blue or Burgundy.

If you want your order supplied with our Leatherette box then you can also tell us what text you would like inside the lid or just specify 'No Text' (see below for details).

Customised Text

This is available in metallic Gold, Silver or Black print free of charge for inside the lid of our Leatherette presentation boxes. Maximum of three lines of text.

Example: Company Name,123 High Street,www.companyname.co.uk

WorldPay Secure Payment page (Card selection)

1: Select the currency to use for payment
2: Select the type of card you will use to pay for your order

WorldPay Secure Payment page (Cardholder Details)

3: Enter your card payment details
4: Change the address if necessary to the address held by your card issuer
5: You MUST enter the cardholder name as embossed on your card
6: You MUST enter the address held by your card issuer (normally your card statement address)

If your card payment details fail WorldPay's validation your order will be put on-hold until we have resolved the problem with you.

All images on www.dalaco.co.uk and www.cufflinks-wholesale.com and www.cufflinks-dalaco.com are protected by copyright. If you would like to use any images from the above mentioned websites (URLs) please contact Dalaco to request permission.

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